If you know all the information on the old account, you can reactivate the old account and the character that's on it. Then you would have two active accounts.

If you're looking to transfer the old inactive character to your current account, that is a different process and you will need to contact transfer@simutronics.com for instructions. There is a $20 fee for character transfers.

If you do not have the information on your old inactive account, you will need to contact Billing.

>custserv@simutronics.com
>1-636-925-3172
>11 a.m. to 6 p.m. Eastern
>Monday through Friday

--Jen
>Darcena says, "But I cannot give my heart to someone else, when I no longer own it."
>Balley nods, "I hope you will find your heart and heal one day."
>Darcena admits, "I think he ate it."
>Balley's jaw drops, "Really. Men are jerks at times."

>Can I do this through the website, or do I have to contact billing?

You can't do it through the website so yes, you'll have to contact billing. I usually email billing@simutronics.com with the request. I include account name, character name, and security word.