On March 13 and 14, a portion of our customers were sent a email notifying them that their account(s) had been suspended due to billing errors.

In some cases, this email was correctly sent to customers who experienced some form of billing problem resulting in suspension of their accounts. However, due to a technical error, this letter was also inadvertently sent to customers who were successfully billed without error.

The problem in our email notification system was fixed today.

If you received this email in error, please accept our deepest apologies for the confusion.

As always, if you have any questions concerning your current account status, please contact our Billing Office via email at billing@simutronics.com, or by phone at (636) 925-3172 between the hours of 1:00 PM and 9:00 PM Eastern, seven days a week.

Below is a copy of what the letter should look like replacing the X's with your particular account name.

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Dear <account owner name here>,

We wanted to let you know that the remaining credit on your account: XXXXXX is running out at the Simutronics Corporation website. Your next billing cycle will use up the credit you have, and possibly keep you from playing GemStone III, DragonRealms, Modus Operandi, Hercules & Zena: Alliance of Heroes, or CyberStrike 2. You can update your credit card billing information now by pointing your browser to http://www.play.net/playdotnet/account/change_billing.asp. To issue a "virtual check", you may reach our billing representatives at 636-925-3172 between 1 PM and 9 PM Eastern; or, you may want to sign up for our Electronic Funds Transfer feature. You can get the sign up form by pointing your web browser to http://www.play.net/playdotnet/account/geneft.asp.

Billing Office

Simutronics Corporation